Your first payment will be taken on the day you sign up. The next 11 instalments will be taken on the 1st of every month. Watch the welcome video above for more clarity about monthly payment dates.

No you can sign up on any day before doors close on January the 31st. Please remember your second and subsequent payments will be taken on the 1st of every month.

The Timeless Anti-Wrinkle Hub Membership is a 12-month commitment, designed to make paying for your treatments simple and hassle-free.

Your membership includes 12 monthly payments, which are taken automatically to cover the cost of your membership package(s).

1st Payment: Taken on the day you sign up.

2nd Payment: Taken on the 1st of the following month.

Subsequent Payments: Continue on the 1st of each month until 12 payments are complete.

FOR EXAMPLE...

Example 1: If you sign up on 1st December, your 1st payment will be taken that day, and your 2nd payment on 1st January (1 full month after the first payment)

Example 2: If you sign up on 31st December, your 1st payment will be taken that day, and your 2nd payment on 1st January (the day after signing up).

If you’d prefer to avoid two payments coming out of your account so closely together, we recommend signing up on the 1st of the month (either 1st Dec or 1st Jan), or even mid-month (15th Dec or 15th Jan), to spread your 1st and 2nd payment.

Due to operational logistics and software system capabilities, payments have to be taken on the same day (1st of the month) for all members. This also ensures we can deliver a more smooth streamlined experience.

It is a legal requirement that we offer a 15 day cooling off period for our membership. Therefore you will need to wait until the cooling off period ends before taking your 1st treatment.

You can book your treatment straight away, but treatment can’t be taken for the first 15 days following sign up. 

Note: If you book the Rejuvenate package - Polynucleotides - two payments must have been paid before taking your treatment. Example, if you signed up on 1st February then you can have your treatment after your 2nd payment is paid (1st March). So any time from 2nd March. 

Simply go to the Timeless App or the Timeless website booking link as normal.

Look for the treatment that you would be booking.

Lite, Elite, Luxe, Lite+, Elite+, Luxe+, VIP Elite and VIP Luxe package: Look for Botox. 

Simply select that package that you signed up for and choose a date and time that suits you. 

VIP Dermal Filler: Look for Dermal Filler and choose the VIP package.

Glow Package: Look for Skin Peels and then select the Glow Package.

Revive Package: Look for Vitamin Injections and select the Revive Package.

If you decide not to progress with your membership simply send an email to helllo@gemma-montgomery.com and we will simply terminate your membership and refund you your 1st instalment made on sign up via the payment method you made.

NOTE: Refunds are only available up to the 15th day. 

The payment schedule agreed upon the start of subscription must be adhered to throughout the 12 month term. If a payment is missed you will be notified promptly via email so you can rectify.

Failure to rectify will result in suspension of services and penalties to recover any fees outstanding for services rendered. Please visit the payment policy in our T’s & C’s.

All treatments need to be taken within 12-months of signing up.

EXAMPLE:

If you signed up in December 2024 you need to have had your final treatment by the end of December 2025.

If you signed up in January 2025, you need to have taken your final treatment by the end of January 2026.

The subscription plan is locked for a 12 month term as it’s a 12 month contract. However we understand extreme un foreseen circumstances can occur.

To cancel a subscription all outstanding payments for services rendered up to the date of cancellation must be settled in full. Failure to clear any overdue balances may result in Suspension of the cancellation process until all fees owed are paid.

Continued subscription charges until the account is reconciled.

We require notice in writing via email (see contact details) no later than 14 days before your next subscription payment is due.

Yes you can purchase as many subscriptions as you like. These will be bundled together under 1 single payment.

All subscriptions plans are fixed for the duration of the agreed term and cannot be upgraded or downgraded during this period. Customers are not permitted to modify their subscription plan in the form of upgrades or downgrades until the subscription term is fully completed.

Standard Facial areas of the Frown, Forehead and Eyes are included in the subscription plan only. If you require services beyond what’s included in the subscription plan, these services will be charged separately on the day. Bolt on areas of the Chin, Lip or nasal lines will incur a fee of £50.

All other lower face Botox treatments will be charged as listed on the clinic booking system.

No. Upon completion of the 12 month contract you will be given the option to renew should you desire, or choose a different subscription plan.

All treatments are subject to a full medical consultation. It is the members responsibility to disclose accurate complete medical information. Timeless Aesthetics reserves the right to determine if a member is medically unsuitable for treatments. In cases where treatment is declined due to medical unsuitability, we will refund any prepaid fees for services not rendered. Refunds will not apply to services already provided.

To ensure everything is in place for your Juvederm® Dermal Filler treatment, two full monthly payments need to be made before booking your appointment.

This approach helps us manage treatment costs effectively while ensuring your membership works seamlessly for you. Here’s a couple of examples of how it works:

 EXAMPLE ONE:

1st Payment: If you signed up on the 1st December 2024

2nd Payment: 1st January 2025

Book Appointment: From 2nd January 2025 onwards.

EXAMPLE TWO:

1st Payment: If you signed up on the 1st January 2025

2nd Payment: 1st February 2025

Book Appointment: From 2nd February 2025 onwards.

Timeless Subscription Terms and ConditionsBy signing up for a Timeless Subscription package (the “Subscription”), you agree to the following terms and conditions.

Please read them carefully before proceeding with your purchase.

1. Eligibility
1.1 Anti-Wrinkle Treatments: To sign up for a Subscription that includes anti-wrinkle treatments, you must have been a previous client of Timeless Aesthetics and undergone a consultation to confirm your suitability for treatment.

1.2 Skin Peels and Vitamin B12 Injections: No prior history with Timeless Aesthetics is required to sign up for Subscriptions including these treatments.

1.3 All treatments provided through the Subscription are subject to medical suitability, as determined during your consultation. If a treatment is deemed unsuitable, we will discuss alternatives with you.

1.4 **Medical suitability.**

Timeless aesthetics reserves the right to determine the medical suitability of any member for our services. This assessment is based on our professional medical judgement.

1.5 It is the members responsibility to disclose accurate and complete medical information during the initial assessment and membership term. Failure to do so may result in termination of services without a refund.

2. Payment Terms

2.1 By subscribing to the 12 month contract plan with Timeless Aesthetics, you agree to make timely payments as outlined in your payment schedule. The total amount due for the contract remains payable regardless of usage.

2.2 The Subscription is a 12-month agreement, with monthly payments required for the duration of the 12 month term. Payments will be collected via your chosen payment method.

2.3 All payments must be made by the due date specified on your subscription agreement.

2.4 First payment will be take on the day of signing up to the subscription. The subsequent payments will be taken on the 1st of the month thereafter.

2.5 No Discounts: The Subscription is designed to help you manage the cost of treatments by spreading payments over 12 months, but no discounts are applied to treatment prices.

3. Treatment Terms

3.1 Cooling off period. Upon signing up for your chosen subscription package you are required to a 15 day cooling off period. No treatment within the subscription plan can be given during this time.

3.2 Fixed Subscription Plan. All subscription plans are fixed for the duration of the agreed term

3.3 Subscription treatments may be redeemed throughout the 12-month period, and it is your responsibility to schedule these in advance.

3.4 The free gift included with your Subscription can be redeemed at any time during the 12-month period but cannot be exchanged for cash or swapped for any other treatments.

3.5 No Mid - Term changes Customers subscribing to a 12 month membership contract are not permitted to modify their subscription plan, including upgrades or downgrades until the subscription plan has been fully completed.

3.6 Two week review policy for For Botulinum Toxin subscription packages All Botox® clients are entitled to a single 2 week review appointment as part of the subscription plan. Any requests for further treatment, adjustments or touch ups made after the 2nd review period will incur an additional charge.

3.7 Request for additional services. If customers require additional services beyond what’s included in their subscription plan, these services will be charged separately. Additional service fees will not affect or alter the terms of the original subscription contract.

4. Cancellation Policy

4.1 A 15 day cooling off period is given upon signing up to a subscription package. Should you change your mind within this time a refund of your sign up instalment will be refunded by the original payment method made

4.2 The Subscription cannot be cancelled within the 12-month term. By agreeing to these terms, you commit to completing all monthly payments, even if you choose not to redeem all included treatments.

4.3 In cases of extreme unforeseen circumstances (Refer to cancellation policy) we may, at our discretion, pause your Subscription or offer alternative arrangements. If this results in cancellation of your subscription, all outstanding payments for services rendered up to the date of cancellation must be settled in full. Failure to do so may result in.Suspension of cancellation processing until all monies owed are paid.Continued subscription charges until the account is reconciled.

4.4 If payments are missed and treatments have already been received, legal action may be taken to recover the outstanding balance of the Subscription.

5. Missed Payments

5.1 Communication of missed payments. In the event of a missed payment, Timeless Aesthetics will make reasonable attempts to notify you via email or phone so you can rectify the issue and ensure your account balance is up to date. It is the customers responsibility to ensure all contact and payment details are up to date.

5.2 Missed payments of 10 days will result in the suspension of your treatments until the account is brought up to date.

5.3 Outstanding balances. If payments remain unpaid for 30 days beyond the due date. Timeless Aesthetics reserves the right to refer the account to a collections agency or pursue legal action to recover fees owed. This may affect your credit score.

5.4 In cases where legal action is required you will be liable for any legal or administrative costs incurred as a result of non-payment.

6. Refund Policy

6.1 The subscription is non refundable. By enrolling in the 12 month subscription plan with Timeless Aesthetics you acknowledge and agree that no refunds will be issued under any circumstances but not limited toFailure to use all the treatment or services included in the subscription package.Early termination of the subscription by the customer for personal reasons.Inability to attend scheduled appointments or utilise services within the 12 month term.

6.2 In cases of extreme unforeseen circumstances (Refer to cancellation policy) we may, at our discretion, pause your Subscription or offer alternative arrangements. If this results in cancellation of your subscription, all outstanding payments for services rendered up to the date of cancellation must be settled in full. Failure to do so may result in.Suspension of cancellation processing until all monies owed are paid.Continued subscription charges until the account is reconciled.

7. Changes to Terms

7.1 We reserve the right to modify these Terms and Conditions at any time. Any updates will be communicated to you in advance.

7.2 Continued participation in the Subscription following any changes constitutes acceptance of the revised terms.By signing up for the Timeless Subscription, you confirm that you have read, understood, and agreed to these Terms and Conditions.

For any queries, please contact us at hello@gemma-montgomery.com